The Quality Management System provides a structure for doing things properly, efficiently and effectively. It helps in the formulation of short and long-term strategies to help institutions run efficiently irrespective of their size.
The Quality Management Representative ensures that various departments establish, implement and maintain processes needed for Quality Management Systems to work. The QMR also reports any need for improvement on the performance of the QMS to top management, as well as ensuring the promotion of awareness of customer requirements throughout the organization.
Improvement of Processes
A Quality Management System (QMS) is a formal process used to review the operations, products and services of an organization – with the objective being to identify areas that may require quality improvement. A good quality management system will:
Improve process control
Increase market share
Meet customers’ expectations
Raise employee morale
The Importance of Implementing Quality Management System
The Kenya Bureau of Standard certified Kisumu National Polytechnic ISO 9001:2008 compliant in August 2013 and subsequently re-certified it in August 15, 2016 after several surveillance audits.
Businesses that go through QMS certification want to increase their efficiency and quality of processes. As part of the procedure, the certifying agency will suggest guidelines to put in place for all employees to follow. This means that when dealing with trouble-shooting issues, transactions or training, it will be a much smoother process and less time or finance consuming.
Better Employee Morale
Clear, defined roles, accountability of management, established training systems as well as an understanding of how their roles affect the quality and the success of the business are all part of fostering an effective employer/staff relationship. It makes good business sense to retain good staff rather than go through the process of re-hiring and re-training and it boils down to the fact that great employees are not replaceable.
ISO is a worldwide mark of quality management, giving an organization a reputation of reliability and trustworthiness. It is the goal of many organizations to operate internationally, and ISO accreditation helps establish credence globally.
Improvement of Processes
Organizations can learn the improvements they require by studying the reports documenting and analyzing their processes. The implementation procedure guides and guarantees the correct choices for the organization and eliminates the risks of mistakes.
In summary, when clients have to choose between a large business with no quality management system and a small business with ISO certification, the small businesses is likely to succeed, with ISO as a selling tool. In many instances once the firm wins the contract, it will likely be on a long-term basis, since the steps necessary to provide a robust customer experience are already in place.