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The Kisumu National Polytechnic

Service Charter

Service Charter

S/NSERVICEOBLIGATIONSCHARGESTIME LINE
1Processing of Applications for AdmissionsYour applications with KCSE Certificates or Equivalent Relevant CertificatesKES 5007 days
2Delivery of Syllabus ContentRegistration as a studentPrescribed Tution FeesPrescribed Contact Hours
3Feedback on Internal ExaminationSit all examinations and Continuous Assessment TestsChargeable Examination Fees4 weeks
4Provision of Appropriate and Relevant Teaching and Learning FacilitiesAttend to all Classes and learning activities pertaining to your courseChargeable Statutory and Tuition FeesTerm/Semester/Academic Year
5Response to CorrespondenceWritten CorrespondenceNil3 days
6Dissemination and Implementation of Policy GuidelinesIdentified Policy, Your Inquiry, Requests and concerns through relevant officesNilImmediate
7Payment for Goods and ServicesLPO/LSO, Delivery note, claims, invoice or procurement documentsNil7 days
8EnquiriesVoluntary visitNil10 mins
9Answer Telephone CallsYour callNil15 secs

S/NHUDUMAWAJIBUMALIPOMUDA
1Utengenezaji wa maombi ya kuingiaMaombi yako na cheti cha KCSE au cheti mbadalaShilingi 500Siku saba
2Uwasilishaji wa muhtasari wa masomoKujisajili kama mzamiliAda ya mafundisho iliyoagizwaMuda ulioagizwa kwa mawasiliano
3Mwitiko wa mitihani asiliKufanya mitihani yote na Majaribio ya Tathmini EndelevuAda za Mitihani ZinazotozwaWiki 4
4Utoaji wa Vifaa Sahihi na Husika vya Kufundishia na KujifunziaHudhuria Madarasa yote na shughuli za kujifunza zinazohusiana na kozi yakoAda za Kisheria na Masomo ZinazotozwaKipindi/Muhula/Mwaka wa Masomo
5Majibu ya MawasilianoMawasiliano AndishiBureSiku 3
6Usambazaji na Utekelezaji wa Miongozo ya SeraSera Iliyotambulishwa, Maulizo Yako, Maombi na hoja kupitia ofisi zinazohusikaBureMara moja
7Malipo ya Bidhaa na HudumaLPO/LSO, Hati ya uwasilishaji, madai, ankara au hati za ununuziBureSiku 7
8MaswaliZiara ya hiariBureDakika 10
9Jibu SimuSimu yakoBureSekunde 15

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