The Kisumu National Polytechnic is the oldest higher learning institution in Western Kenya, having started operations in 1967. Ever since, the polytechnic has achieved tremendous growth in terms of its academic programs for students from all over the country. The polytechnic mainly produces middle level talents who are well equipped with the technical and business skills required in industry.
The polytechnic offers training that is hands-on and is in the fore front in creating employers rather than employees. This can be achieved through the Competency Based Education and Training (CBET), whose curriculum the Polytechnic will roll out beginning September 2019. The courses on offer sit quite well with the National Government’s Big 4 Agenda.
The Registrar’s Office is critical to the vitality of the academic programs and the success of students. The office of the registrar is tasked with ensuring the integrity of student records, interpreting and enforcing academic policies, and providing outstanding student services. The office also handles student admissions; collaborates with the Academics office in curriculum implementation; collaborates with the Exams office by ratifying examinations; organizes academic fairs and coordinates research and innovation initiatives. The Registrar’s office must complete these responsibilities while adapting to ever-changing technologies and increasing service expectations from students, parents, and stakeholders in the public and private sectors.
My six dedicated staff has continued to play significant role in ensuring that our services remain outstanding. One of our little known roles is the improvement of customer service delivered to internal and external stakeholders. We collate information gathered from the office of the Ombudsman and channel them to the right departments for action.
This year 2019, the office of the Registrar oversaw the implementation of a more efficient registration procedure through ABNO-Soft Wares International. This procedure created a remarkable order in the registration process. We wish to thank the administration for the facilitation.
Our operations within the registry are anchored on five cardinal hallmarks; Teamwork, Integrity, Quality, Innovation, Environmental Stewardship which are the institution’s CORE VALUES.
These values have put us on the global map and have given us the vision of emulating and surpassing like-minded institutions across the globe and we intend to offer the best services to our clients to achieve this. I would like my office to contribute to efficient customer service by delivering excellent, efficient and exciting customer experiences.
To achieve this we would like to increase the institution’s visibility and improve customer service by reducing complaints and offering timely and effective services. This should translate into many students joining the college because of its stellar reputation, promoted through various platforms, especially a vibrant and interactive website.
As an ISO certified institution, the Kisumu National Polytechnic is committed to providing affordable, sustainable and quality training by ensuring that services are effective and efficient and meet customer needs and expectations.
The institution has a culture of diligence that creates a dedicated staff and hardworking students, with a special focus on two-way feedback systems. The institution has put in place mechanisms which enable students and staff to interact with each other freely. The vibrant guidance and counseling section in collaboration with the Dean’s office has continued to assist students and staff who may be having problems of different nature. This approach ensures that we mold our students and staff into well-rounded and disciplined members of the society.
Collaboration is a key objective in our strategic plan and is important for us as we seek partnerships with stakeholders who share our vision. The institution has established strong working relation with the private sectors, a move that has enabled our students to get opportunities of joining the industry after graduating. We also plan to seek support from partners in the research and development areas of consultancy, planning, teaching and basic research.
Ours is the polytechnic of choice and the place to be; I invite you to engage with us at whatever level you can. Welcome to the Kisumu National Polytechnic.