Service Charter

ISO 9001:2015 CERTIFIED

The Kisumu National Polytechnic

S/N	SERVICE	OBLIGATIONS	CHARGES	TIME LINE
1	Processing of Applications for Admissions	Your applications with KCSE Certificates or Equivalent Relevant Certificates	KES 500	7 days
2	Delivery of Syllabus Content	Registration as a student	Prescribed Tution Fees	Prescribed Contact Hours
3	Feedback on Internal Examination	Sit all examinations and Continuous Assessment Tests	Chargeable Examination Fees	4 weeks
4	Provision of Appropriate and Relevant Teaching and Learning Facilities	Attend to all Classes and learning activities pertaining to your course	Chargeable Statutory and Tuition Fees	Term/Semester/Academic Year
5	Response to Correspondence	Written Correspondence	Nil	3 days
6	Dissemination and Implementation of Policy Guidelines	Identified Policy, Your Inquiry, Requests and concerns through relevant offices	Nil	Immediate
7	Payment for Goods and Services	LPO/LSO, Delivery note, claims, invoice or procurement documents	Nil	7 days
8	Enquiries	Voluntary visit	Nil	10 mins
9	Answer Telephone Calls	Your call	Nil	15 secs