S/N | SERVICE | OBLIGATIONS | CHARGES | TIME LINE |
---|---|---|---|---|
1 | Processing of Applications for Admissions | Your applications with KCSE Certificates or Equivalent Relevant Certificates | KES 500 | 7 days |
2 | Delivery of Syllabus Content | Registration as a student | Prescribed Tution Fees | Prescribed Contact Hours |
3 | Feedback on Internal Examination | Sit all examinations and Continuous Assessment Tests | Chargeable Examination Fees | 4 weeks |
4 | Provision of Appropriate and Relevant Teaching and Learning Facilities | Attend to all Classes and learning activities pertaining to your course | Chargeable Statutory and Tuition Fees | Term/Semester/Academic Year |
5 | Response to Correspondence | Written Correspondence | Nil | 3 days |
6 | Dissemination and Implementation of Policy Guidelines | Identified Policy, Your Inquiry, Requests and concerns through relevant offices | Nil | Immediate |
7 | Payment for Goods and Services | LPO/LSO, Delivery note, claims, invoice or procurement documents | Nil | 7 days |
8 | Enquiries | Voluntary visit | Nil | 10 mins |
9 | Answer Telephone Calls | Your call | Nil | 15 secs |