Kisumu National Polytechnic is the oldest higher learning institution in Western Kenya, having started operations in 1967. Ever since then, we have been moving from strength to strength with an ever-expanding offering of academic programs for students from all over the country.
The Registrar’s office is located at the centre of this academic melting pot, serving as a catalyst for university bound students while supplying the best-trained work force in the region.
To make this possible, the Registrar’s office handles student admissions; keeps student records; collaborates with the Academics office in curriculum implementation; collaborates with the Exams office by ratifying examinations; organizes academic fairs and coordinates research and innovation initiatives.
Together with my team of six, we deal with all the academic departments because our role cuts across the entire institution. One of our little known roles is the enhancement of customer experiences. We collate information gathered from the office of the Ombudsman and channel them to the right departments for action.
We have the vision of emulating and surpassing like-minded institutions across the globe and we intend to offer the best services to our clients to achieve this. I would like my office to contribute to efficient customer service by delivering excellent, efficient and exciting customer experiences.
To achieve this we would like to increase the institution’s visibility and improve customer service by reducing complaints and offering timely and effective services. This should translate into many students joining the college because of its stellar reputation, promoted through various platforms, especially a vibrant and interactive website.
So far, we have working systems that will help us attain these goals. Our ISO certification and recertification shows our commitment to this cause and desire to implement effective systems.
The institution has a culture of diligence that creates a dedicated staff and hardworking students, with a special focus on two-way feedback systems. I expect our students to interact with staff because we offer guidance and counseling at all levels in collaboration with the Dean and the Guidance and Counseling department. This approach ensures that we graduate well-rounded and disciplined students.
Collaboration is a key objective in our strategic plan and is important for us as we seek partnerships with stakeholders who share our vision. An example of our collaborative initiatives is in an agreement we are soon signing with the Swedish International Development Cooperation Agency to support the Creative Arts and Music department that wants to train youngsters below 18 years in creative arts. We also plan to seek support from partners in the research and development areas of consultancy, planning, teaching and basic research.
The Kisumu National Polytechnic is an institution of choice; I invite you to engage with us at whatever level you can.
If you Have Any Questions Call Us On +254 723 446 773